Clause 1 — Eligible cases
Refund or replacement review applies when you receive the wrong SKU, the courier confirms loss, or packs arrive visibly damaged. Report within 48 hours of delivery with photos.
Policies · AZ-POL-REF-2026
Return Policy
Clear rules for shopping with A.Z TRADERS — products, privacy, shipping, returns, and support.
Return Policy
Published by A.Z TRADERS · operated by MD AJAD RAZBI
Clause 2 — Non-eligible cases
Claims for opened pouches, poor germination due to growing conditions, storage mistakes, or reports filed after 48 hours are generally not covered.
Clause 3 — How to file
Submit your order ID, SKU, and clear photographs via Track & Support. Our support team responds within two business days.
Clause 4 — Outcomes
Approved claims receive a replacement pack, account credit, or refund to the original payment method within five to seven working days after approval.
Clause 5 — Shipping on replacements
When a like-for-like replacement is sent, no separate prepaid shipping charge applies for the replacement shipment.